3. Processing of personal data when contacting us
When users contact us, the data provided is processed in order to be able to respond to the enquiry. The following contact options are available:
3.1 Contact form
The NAMA Facility website does not use a contact form. A form is provided on the GIZ website to enable you to contact us electronically. When you use the contact form, we process your title, family and given names, email address and, where appropriate, your postal address and additional personal data provided in the enquiry. Providing the postal address is optional and allows, if desired, a reply to the enquiry by post. The processing is based on consent in accordance with Article 6 (1) a GDPR and for the purpose of processing your request.
By activating the checkbox and submitting the contact form, the user agrees to the transmission and storage of his or her personal data. It is possible to cancel the process of filling out the contact form at any time. Data is only transmitted if the form is sent.
An SSL-encrypted connection is used to transmit the data to GIZ.
3.2 Contact by email
The primary way to contact the NAMA Facility is via the email address provided. In this case, at least the email address but also any other personal user data transmitted with the email (e.g. family and given name, address) as well as the information contained in the email are stored solely for the purpose of contacting the user and processing the request.
The legal basis for the processing of data in connection with email communication is Article 6 (1) e GDPR.
3.3 Contact by letter
When contacting us by letter, the personal data transmitted (e.g. family and given name, address) and the information contained in the letter is stored for the purpose of establishing contact and processing the enquiry.
The legal basis for the processing of data in connection with communication by letter is Article 6 (1) e GDPR.
3.4 Contact by phone
When contacting us by phone, personal data will be processed to the extent necessary in order to handle the enquiry.
The legal basis for the processing of data in connection with communication by phone is Article 6 (1) e GDPR.
4. Provision of information
On the GIZ website it is possible to subscribe to a newsletter and to join a press mailing list. Personal data is processed depending on the way in which information is provided.
Personal data is used for the purpose of processing the subscription to each respective newsletter. The data is processed and used exclusively for sending the newsletter.
After entering the email address, users receive an email containing a link for confirming the authenticity of the address and the subscription (‘double opt-in’). If users do not confirm the registration by clicking on the link contained in the email, the data is deleted immediately.
The legal basis for the processing of data in connection with the dispatch of newsletters is their consent in accordance with Article 6 (1) a GDPR.
The newsletter subscription can be cancelled at any time. If the subscription is cancelled, all personal data is deleted from our database.
The NAMA Facility uses CleverReach, a DSGVO- compliant email marketing tool, as its newsletter platform.
Further information on data protection at CleverReach can be found here:
4.2 Press mailing list
Users can register on the NAMA Facility website to receive NAMA Facility press releases by email. The personal data collected in connection with the press mailing list (title, family and given name, email address), as well as other information contained in the message, is used for the purpose of processing the registration to the press mailing list and dealing with enquiries. Data beyond the scope of basic address details, including but not limited to position and media outlet/institution, is collected solely for the purpose of enabling systematic communication of journalistic topics to editorial offices. Providing the postal address is optional and allows, if requested, a reply to the enquiry by post.
If the subscription is cancelled, all personal data is immediately deleted from our database.
The legal basis for the processing of data in connection with the press mailing list is Article 6 (1) e GDPR.
5. Processing of personal data in connection with social network use
On its website, the NAMA Facility invites users to visit its company presence on social networking sites and platforms including, but not limited to, Twitter, LinkedIn, and YouTube.
These online presences are operated in order to interact with the users that are active on these sites and platforms and to inform them about projects and services. By clicking on a social network’s logo, the user is redirected to the GIZ presence on the respective network.
When users visit the platforms, personal data is collected, used and stored by the operators of the respective social network, but not by GIZ. This is also the case even if the users themselves do not have an account with the respective social network.
The individual data processing operations and their scope differ depending on the operator of the respective social network. GIZ has no influence on the collection of data or its further use by the social network operators. We are not fully aware of the extent to which, where and for how long the data is stored; to what extent the networks comply with existing obligations regarding erasure; what analyses are conducted and links established with the data; and to whom the data is disclosed.
The NAMA Facility on social media
Note on Twitter fan page
When you visit the NAMA Facility’s Twitter profile , Twitter records your IP address and other information in the form of cookies. This information is used to provide the NAMA Facility, as the operator of the Twitter profile, with statistical information on how the Twitter page is used. The NAMA Facility can access this statistical data via what are referred to as ‘Analytics’ on the Twitter profile.
These statistics are solely generated and provided by Twitter. As the site’s controller, the NAMA Facility has no influence on the generation and presentation of this data. The data is provided automatically and the service cannot be deactivated.
The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.
By operating the Twitter profile, the NAMA Facility offers a modern communication and information option. The processing of personal data in connection with the operation of the Twitter page is based on Article 6 (1) e GDPR.
As the operator of the fan page, the NAMA Facility is jointly responsible with Twitter for the processing. However, primary responsibility for processing Analytics data lies with Twitter. Twitter therefore fulfils all obligations under the GDPR with regard to the processing of Insights data (including but not limited to Articles 12 and 13 GDPR, Articles 15 to 22 GDPR and Articles 32 to 34 GDPR). The rights of the data subject can be asserted either with NAMA Facility or Twitter. Should you contact the NAMA Facility, the NAMA Facility is obliged to forward all relevant information to Twitter.
The complete Page Insights Addendum regarding responsibilities and the data processed can be found here: https://business.twitter.com/en/advertising/analytics.html
The applicable data protection provisions of Twitter may be accessed under twitter.com/privacy.
Note on LinkedIn group
When you visit the NAMA Facility’s LinkedIn group, LinkedIn records your IP address and other information in the form of cookies. This information is used to provide the NAMA Facility, as the operator of the LinkedIn group, with statistical information on how the LinkedIn page is used. The NAMA Facility can access this statistical data via what are referred to as ‘Analytics’ on the LinkedIn profile.
These statistics are solely generated and provided by LinkedIn. As the site’s controller, the NAMA Facility has no influence on the generation and presentation of this data. The data is provided automatically and the service cannot be deactivated.
By operating the LinkedIn group, the NAMA Facility offers a modern communication and information option. The processing of personal data in connection with the operation of the LinkedIn page is based on Article 6 (1) e GDPR.
As the operator of the fan page, the NAMA Facility is jointly responsible with LinkedIn for the processing. However, primary responsibility for processing Analytics data lies with LinkedIn. LinkedIn therefore fulfils all obligations under the GDPR with regard to the processing of Insights data (including but not limited to Articles 12 and 13 GDPR, Articles 15 to 22 GDPR and Articles 32 to 34 GDPR). The rights of the data subject can be asserted either with NAMA Facility or Twitter. Should you contact the NAMA Facility, the NAMA Facility is obliged to forward all relevant information to LinkedIn.
The complete Pages Joint Controller Addendum regarding responsibilities and the data processed can be found here https://legal.linkedin.com/pages-joint-controller-addendum
Note on YouTube
On this website, the controller has integrated components of YouTube. YouTube is an Internet video portal that enables video publishers to set video clips and other users free of charge, which also provides free viewing, review and commenting on them. YouTube allows you to publish all kinds of videos, so you can access both full movies and TV broadcasts, as well as music videos, trailers, and videos made by users via the Internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, UNITED STATES. The YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a YouTube component (YouTube video) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding YouTube component. Further information about YouTube may be obtained under www.youtube.com/yt/about/en/. During the course of this technical procedure, YouTube and Google gain knowledge of what specific sub-page of our website was visited by the data subject.
If the data subject is logged in on YouTube, YouTube recognizes with each call-up to a sub-page that contains a YouTube video, which specific sub-page of our Internet site was visited by the data subject. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.
YouTube and Google will receive information through the YouTube component that the data subject has visited our website, if the data subject at the time of the call to our website is logged in on YouTube; this occurs regardless of whether the person clicks on a YouTube video or not. If such a transmission of this information to YouTube and Google is not desirable for the data subject, the delivery may be prevented if the data subject logs off from their own YouTube account before a call-up to our website is made.
YouTube’s data protection provisions, available at www.google.com/intl/en/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.
6. Disclosure to third parties
The NAMA Facility does not pass on personal data to third parties unless it is legally obliged or entitled to do so by law.
7. Transfer of data to countries outside Germany
GIZ does not transfer personal data to third countries. When using social media, the privacy policies of the respective providers apply.
8. Duration of data retention
User data will not be kept any longer than is necessary for the purpose for which it is processed or as required by law.
9. IT security of user data
GIZ accords great importance to protecting personal data. For this reason, technical and organisational security measures ensure that data is protected against accidental and intentional manipulation and unintended erasure as well as unauthorised access. These measures are updated accordingly based on technical developments and adapted continuously in line with the risks.
10. Reference to user rights
Visitors to the GIZ website have the right
- To obtain information about their data stored by us (Article 15 GDPR)
- To have their data stored by us rectified (Article 16 GDPR)
- To have their data stored by us erased (Article 17 GDPR)
- To obtain restriction of processing of their data stored by us (Article 18 GDPR)
- To object to the storage of their data if personal data are processed on the basis of the first sentence of Article 6 (1) 1 f and e GDPR (Article 21 GDPR)
- To receive their personal data in a commonly used and machine-readable format from the controller such that they can be potentially transmitted to another controller (right to data portability, Article 20 GDPR)
- To withdraw their consent to the extent that the data has been processed on the basis of consent (Article 6 (1) a GDPR). The lawfulness of the processing on the basis of the consent given remains unaffected until receipt of the withdrawal.
Users also have the right in accordance with Article 77 GDPR to lodge a complaint with the competent data protection supervisory authority. The competent authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).
Last updated: July 2022